FAQ

Heavenly Humbled FAQ

Shipping Process:

  1. How long will it take to receive my order?

    • Our standard shipping time is 2-5 business days from the date of purchase, unless otherwise stated. Please note that this timeframe may vary depending on your location and any unforeseen circumstances.

  2. How is shipping calculated?

    • Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost for your order at checkout before completing your purchase.

  3. Do you offer expedited shipping?

    • At this time, we do not offer expedited shipping options. However, if you have an urgent need for your order, please contact us at info@heavenlyhumbled.com, and we will do our best to accommodate your request.

  4. Do you ship internationally?

    • Currently, we only ship within the United States. We hope to expand our shipping options in the future to include international destinations.

Returns and Exchanges:

  1. Can I return or exchange an item?
    • Due to our shipping timeline, we do not accept returns or exchanges unless the item received is damaged or defective. If you believe you have received a damaged or defective item, please contact us at info@heavenlyhumbled.com within 7 days of receiving your order, and we will assist you with the return process.

Further Questions or Concerns:

  1. How can I contact customer service for further assistance?

    • If you have any further questions or concerns regarding your order, shipping, or products, please feel free to email us at info@heavenlyhumbled.com. Our customer service team will be happy to assist you in any way we can.

  2. What should I do if I haven't received my order within the expected timeframe?

    • If you have not received your order within the expected 2-5 business days timeframe, please first check the tracking information provided with your order confirmation email. If you still have not received your order or have any concerns, please contact us at info@heavenlyhumbled.com, and we will investigate the issue promptly.

Thank you for choosing Heavenly Humbled. We appreciate your support and look forward to serving you!